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Customer service

I ordered a stock on line and made a mistake on the color I wanted. The order was placed on a Saturday.

Within the hour, I realized my mistake and sent an email that included the order number, my contact information and the correction to my mistake. Sunday they are closed, Monday was a holiday but I did call and leave a message with my order number and the correction I needed. I requested an email or a call back so I knew they got the message, Tuesday there was no email or call letting me know they got the message. I called customer service on Weds morning and they informed me that it was already in production and there was nothing they could do about it.

The comment I got when I was on the phone with them was "we have gotten a lot of messages lately and we did not get to yours before it went to production".

I asked for her to move my request up the ladder because I had made several attempts to correct my mistake before it did go into production. Yes I made the original mistake but my effort to correct it went un noticed and they appear to not be willing to fix it.

Review about: Boyds Gunstocks Customer Care.

Reason of review: Poor customer service.

I didn't like: Issues with communication and customer service.

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Well customer service made it right for me. Ened up being a real nice stock just not what I wanted for checkering


Update. I finally got a call back from Boyd’s customer service...

8 days later....

It went to voicemail and the excuse was a unusual high volume of calls. They have their manufacturing down but don’t expect much from their customer service


Same sort of deal just happened to me about the checkering option I made on line. This company belongs in prison for how the do business.

Several emails and phone calls with in minutes of placing the order and the response I got back is too bad orders are final and they won't change it.

Ok stocks for the money but customer service sucks. The sooner they fail the better.

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