I ordered a stock on line and made a mistake on the color I wanted. The order was placed on a Saturday.
Within the hour, I realized my mistake and sent an email that included the order number, my contact information and the correction to my mistake. Sunday they are closed, Monday was a holiday but I did call and leave a message with my order number and the correction I needed. I requested an email or a call back so I knew they got the message, Tuesday there was no email or call letting me know they got the message. I called customer service on Weds morning and they informed me that it was already in production and there was nothing they could do about it.
The comment I got when I was on the phone with them was "we have gotten a lot of messages lately and we did not get to yours before it went to production".
I asked for her to move my request up the ladder because I had made several attempts to correct my mistake before it did go into production. Yes I made the original mistake but my effort to correct it went un noticed and they appear to not be willing to fix it.
Review about: Boyds Gunstocks Customer Care.
Reason of review: Poor customer service.
I didn't like: Issues with communication and customer service.