Product: Boyds Gunstocks Customer Care Clear all filters (28 of 28 reviews match)
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Tried to order a type 2 bar stock.They claim they make them to order, but they're incapable of making it without having a finish applied?? That tells me they're already made laying on a Shelf. I never answer the phone it always goes to voicemail getting a call back as...
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1.2
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Boyds Gunstocks Customer Care
#1133510
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I ordered a stock on line and made a mistake on the color I wanted.The order was placed on a Saturday. Within the hour, I realized my mistake and sent an email that included the order number, my contact information and the correction to my mistake. Sunday they are...
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Anonymous
Allen

Well customer service made it right for me. Ened up being a real nice stock just not what I wanted for checkering

Anonymous
Steve Jackson

Update. I finally got a call back from Boyd’s customer service... 8 days later.... It went to voicemail and the excuse was a unusual high volume of calls. They have their ...

1.0
Product
Boyds Gunstocks Customer Care
I didn't like
  • Issues with communication and customer service
#1113580
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THIS PLACE HAS GOT TO BE THE WORST COUSTUMER SERVICE IN THE NATION !! WHEN YOU CAN NOT TALK TO ANY ONE , WAIT FOR THEM TO CALL YOU BACK ,THIS IS PURE ***. RANDY BOYD HAS GOT TO BE THE WORST CEO OF ANY COMPANY IN THE USA.TO RUN A BUSSINES LIKE WE WILL CALL YOU BACK JUST...
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Anonymous
Allen

How can these Jerks stay in business.

1.9
Product
Boyds Gunstocks Customer Care
I didn't like
  • Customer srrvice is very bad and can not give you a udate
  • Uncalled for excessive fees
  • And the product isnot even completed yet
#1093381
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Boyds Gunstocks - Customer service

#1103452
1.0
Details
Customer service. Worst help customer service of all time they do not answer calls put out a hold from automated service leave messages they never call back terrible
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Boyds Gunstocks Customer Care Review

#1039747
1.8
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What these guys said... service is absolutely horrible. The only way I could contact was through email . 16 exchanges between myself and the service, Jodi. It was A 3 minute conversation that took 4 days to handle my email. Spend the extra money and buy somewhere else.
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Boyds Gunstocks Customer Care Review

#1002191
1.0
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Horrible worst customer service ever and I ordered my son a gun stock for Christmas and it is totally wrong measurements and it is now February and they are still not fixing the problem I truly believe that they don't care about ripping off their customers I definitely think that their business should be shut down very poor quality!
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Boyds Gunstocks Customer Care Review

#970042
3.5
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Great product. Customer service is some of the worst. If the stock is in stock and no glitches it's great. If there is the slightest issue and you need a competent customer service rep....... Look out no fun
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DEPLORABLE customer service; I've made a total of 26 calls and 13 emails and still have not resolved issue. Ordered stock as gift for cousin in Pennsylvania. Talked to sales lady on phone and told her model, etc. Gun was not a takedown model. One forend labeled as take...
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Anonymous
Jim Wegman

Boyds does not answer E-mails or sometimes even the phone. Won't buy from them again either , their CS is non existent!!!!

1.0
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Boyds Gunstocks Customer Care
I didn't like
  • Customer service
#1036632
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Poor quality work ( sent a cracked stock ), no quality control, DEPLORABLE Customer Service ( don't return calls nor answer the phone) , gave wrong info on which forend to order and then refused to provide return, information listed on site incorrect. Took three months...
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Boyds Gunstocks Customer Care
#1036621
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I ordered a laminate butt stock and fore end for a Marlin 336.They sent me 2 different colors laminate wood. I contacted them and after making me send them a number of photos to PROVE the wood was not the same color, they finally sent me a return shipping label for the...
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Boyds Gunstocks Customer Care
#1009900
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I ordered a set of laminate wood for a Marlin 336 - very common rifle.At first, they sent me two different laminate materials in the stock and fore end. After going around and around with me (I had to send pictures) they exchanged the fore end for the correct laminate....
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Boyds Gunstocks Customer Care
#996089
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I called with the intention of placing an order on December 30th,2016.Gave all my information over the phone because the website wasn't working. Upon completing my call I was told production wouldn't begin til the end of January. At that point I cancelled the order....
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1.0
Product
Boyds Gunstocks Customer Care
I didn't like
  • Customer service was non existent
#989436
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I am located in N.Y and have had so far a terrible experience with this company that should be ban from selling any products that resemble gun stocks,maybe broom handles,that being said i am heavily involved in law enforcement and the political aspect of government...
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Boyds Gunstocks Customer Care
#970268
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I've been calling Boyd's Gunstocks for a few weeks now (Oct. 2016) and get ONLY voicemail. I'd really like to order in person as opposed to an inline order. Seems Boyd's could at least re-hire a salesperson (who is knowledgeable). I dunno what's going on at Boyd's but...
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Boyds Gunstocks Customer Care
#947304
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